Tosun, Nurhan Zeynep

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Tosun, Nurhan
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Profesör
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nurhan.tosun@fbu.edu.tr
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WoS Researcher ID
AAM-9836-2021
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2

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2

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1

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    Article
    Citation Count: 1
    The Reflection of Store Image on Icon Brand Perception
    (Marmara Univ, Fac Communication, 2021) Tosun, Nurhan Zeynep; Tosun, Nurhan; Halkla İlişkiler ve Reklamcılık Bölümü
    Today, the increase in the number of stores has led to the emergence of many stores with similar features. The brands had to determine different strategies from stores of other brands while creating images of their stores because of this situation. In line with this purpose, brands, while creating store images, attach importance to store atmosphere elements such as color, product, packaging, store window layout, and light. In addition, the brands that want to be long-lasting and have the loyalty of the consumer today aim to become icon brands. Brands that endeavor to be icon brands also determine the elements of store atmosphere in line with this purpose. In other words, brands that care about store atmosphere differentiate and address the emotions of consumers, and usually try to become icons. In this context, the main purpose of the study is to determine whether there is a significant relationship between store image and icon brands and their sub-dimensions "brand personality", "identity myth" and brand storytelling perception. For this purpose, the research was applied to university students who consume coffee excessively, and the reflection of Starbucks' store image on icon brand perception was examined. In this context, the sample of the research consists of students of Marmara University. This is because it is the second state university with the highest student population in Istanbul and there are Starbucks stores around the campuses of Marmara University, unlike Istanbul University, which has the highest student population. In the study with a sample of 431 people, according to the regression analysis, there was a significant relationship between store image and icon brand perception. In the light of the data obtained, it is concluded that there is also a significant relationship between brand image and icon brand sub-dimensions "brand personality", "identity myth" and "brand storytelling' perception.
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    Article
    Citation Count: 0
    The Reflections of Gastronomic Experience on Brand Loyalty
    (Marmara Univ, Fac Communication, 2022) Tosun, Nurhan Zeynep; Tosun, Nurhan; Halkla İlişkiler ve Reklamcılık Bölümü
    Gastronomic experience can be defined as the result of the interaction of all processes, especially in the high cuisine, which includes social, emotional, intellectual, imaginary and technical situations beyond a mere eating activity. The number of establishments that have made it their mission to offer such experiences to people has also increased significantly compared to the past. In this case , in line with the increase with the competition between brands, businesses have entered into new searches in order not to lose their loyal customers In addition, the number of people who are conscious and aware of high cuisine continues to increase day by day. As a result of people's gastronomic experience, the number of knowledgeable people who interpret/understand the food consciously and share it with the people around has increased significantly. In line with the facilitation of access to information, the development of the information spectrum of individuals is one of the basic phenomena of today. In this direction, especially the food and beverage businesses that appeal to high cuisine use gastronomic experience as an important marketing weapon. In this context, the study aims to quantitatively question the experience elements that are effective in creating brand loyalty and to produce scientific data in this direction, considering the expectations of the people of the food and beverage businesses that try to offer gastronomic experience. The questionnaire developed for this goal was applied to 335 foodie (moderate version of gourmet) participants in groups relatively high in social economic status, and the reflection of the gastronomic experience they had in the luxury restaurants (fine dining) on brand loyalty was analyzed quantitatively. As a result of the research, it has been determined that gastronomic experience has positive effects on attitudinal brand loyalty, but there is no consequential relationship between behavioral brand loyalty.