Birgün, SemraBirgun, SemraCerkezoglu, Burcu TanrikutEndüstri Mühendisliği Bölümü2025-01-112025-01-11201940219-87701793-695010.1142/S02198770194000662-s2.0-85057470052https://doi.org/10.1142/S0219877019400066https://hdl.handle.net/20.500.14627/149BIRGUN, SEMRA/0000-0001-5018-6120Information technology is an indispensable element in applications in today's industrial era. In addition to modern management approaches, software just as well as hardware is of great importance to ensure competitive advantage if the company needs to keep pace with industrial requirements. Information sector can be seen as a competition opportunity for emerging countries. To be able to exploit this opportunity, companies need to be agile and innovative. In this paper, we suggest a process innovation which is intended to be a new model for designing an efficient and effective software process. The model was applied at a software company, and the results of this study are reported here. Lean and agile approaches were used, and as a result, the firm achieved significant improvements in cost, time, labor force, quality, internal and external customer satisfaction, speed, reliability and productivity.eninfo:eu-repo/semantics/openAccessSoftware DevelopmentLeanAgileArticleQ2164WOS:000472773700007