Defining and Modeling Risks in Service Supply Chains

dc.authorid Karadayi-Usta, Saliha/0000-0002-8348-4033
dc.authorid SerdarAsan, Seyda/0000-0001-9933-0998
dc.authorscopusid 58220551800
dc.authorscopusid 57859739500
dc.contributor.author Karadayi-Usta, S.
dc.contributor.author Usta, Saliha Karadayı
dc.contributor.author Serdarasan, S.
dc.contributor.other Endüstri Mühendisliği Bölümü
dc.date.accessioned 2025-01-11T13:01:30Z
dc.date.available 2025-01-11T13:01:30Z
dc.date.issued 2021
dc.department Fenerbahçe University en_US
dc.department-temp Karadayi-Usta S., Department of Industrial Engineering, Fenerbahçe University, Istanbul, Türkiye; Serdarasan S., Department of Industrial Engineering, Istanbul Technical University, Istanbul, Türkiye en_US
dc.description.abstract Risk management in supply chains is of growing importance and has been studied extensively in manufacturing supply chains. However, risk in service supply chains (SSCs) is largely neglected. Since SSCs are not immune to disruptions, there is a need to study and understand supply chain risks from a service perspective. This paper sets out to identify, define and examine risks in SSCs. Using a systematic literature review, the paper explicitly defines seven risk types associated with SSCs: financial, relationship, demand, operational, service delivery, Information technology (IT), and external risks. To gain a deeper understanding of these risks and their consequences, a structural model of the relationships among them was developed using ISM and MICMAC. This study helps us to identify and understand all the risks that need to be assessed in SSCs, which in turn would lead to enhanced risk management and business sustainability. © 2021 University of Cincinnati. All rights reserved. en_US
dc.description.woscitationindex Science Citation Index Expanded - Social Science Citation Index
dc.identifier.citation 8
dc.identifier.endpage 74 en_US
dc.identifier.issn 1072-4761
dc.identifier.issue 1 en_US
dc.identifier.scopus 2-s2.0-85117007151
dc.identifier.scopusquality Q3
dc.identifier.startpage 52 en_US
dc.identifier.volume 28 en_US
dc.identifier.wos WOS:000711725400004
dc.identifier.wosquality N/A
dc.language.iso en en_US
dc.publisher University of Cincinnati en_US
dc.relation.ispartof International Journal of Industrial Engineering : Theory Applications and Practice en_US
dc.relation.publicationcategory Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı en_US
dc.rights info:eu-repo/semantics/closedAccess en_US
dc.scopus.citedbyCount 10
dc.subject Interpretive Structural Modeling en_US
dc.subject Micmac en_US
dc.subject Service Supply Chain en_US
dc.subject Service Supply Chain Risks en_US
dc.subject Systematic Literature Review en_US
dc.title Defining and Modeling Risks in Service Supply Chains en_US
dc.type Article en_US
dc.wos.citedbyCount 8
dspace.entity.type Publication
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